Privacy Policy

Overview

EchoMyke ("we", "us", or "our") is a SaaS and AI automation platform providing lead generation, automated follow-up, CRM, and digital training services to businesses across Nigeria. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, platform, or services.

We are committed to protecting your privacy in accordance with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation (NDPR). By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following categories of personal data:

Information you provide

• Contact details such as your name, email address, phone number, and company name when you submit a form, book a demo, or contact us.
• Business information including your industry, business goals, and the services you are interested in.
• Academy enrolment details when you register for training programmes.
• Communications you send to us via WhatsApp, email, or our contact form.

Information collected automatically

• Usage data such as your IP address, browser type, device information, and pages visited.
• Cookies and similar technologies to improve site performance and user experience.
• Lead tracking data captured through our marketing and CRM integrations to help us respond to your enquiries.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide and deliver the services you request, including lead generation, CRM, and automation.
• To respond to your enquiries and provide customer support.
• To schedule and manage appointments and demos.
• To send you information about our services, updates, and promotional offers (you may opt out at any time).
• To process Academy registrations and deliver training content.
• To improve our website, platform, and services based on usage and feedback.
• To comply with our legal and regulatory obligations under Nigerian law.

3. Legal Basis for Processing

We process your personal data based on your consent, the performance of a contract for services you have requested, our legitimate business interests, and compliance with legal obligations under the NDPR and the Nigeria Data Protection Act 2023.

4. Sharing of Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business, such as:

• Customer relationship management and marketing automation providers.
• Payment processing and scheduling platforms.
• Cloud hosting and analytics providers.
• WhatsApp and SMS messaging providers used for follow-up automation.

We may also disclose your information where required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, or to resolve disputes. You may request deletion of your data at any time, subject to legal requirements.

7. Your Rights

Under the NDPR and the Nigeria Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent for processing at any time.
• Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have collected information from a minor, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and revising the date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: hello@echomyke.com
• WhatsApp: +234 813 786 5797
• Address: Lagos, Nigeria